Returns Policy

Return Policy

At Medrizon, customer satisfaction is important to us. If your purchase does not meet your expectations, we offer a clear and fair return process to ensure a reliable shopping experience at medrizon.com.

1. Return Window

You may request a return within 30 days from the date your order is delivered. Please note that return requests submitted after this 30-day period will not be eligible for return or refund.

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

• The item must be new, unused, and unworn.
• All original tags and packaging must be intact.
• A valid proof of purchase (order confirmation or receipt) is required.
• Exclusions: Items marked as Final Sale or Clearance are not eligible for return.

3. Return Shipping & Fees

We maintain a transparent fee structure for all returns:

• Restocking Fees: Medrizon does not charge any restocking fees.
• Customer-Initiated Returns: If the return is due to a change of mind, sizing issue, or personal preference, the customer is responsible for return shipping costs.
• Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, Medrizon will cover all return shipping costs and provide a prepaid return label.

4. Refund Processing Timeline

Once your returned item is received and inspected, we follow this schedule:

5. How to Request a Return

To initiate a return, please contact our support team with your order number and clear photos of the item at:

Email: duffysevicelive@medrizon.com

Contact Information

Company Name: Medrizon

Address: 15 EDWARDS PL BARDEN RIDGE NSW 2234

Email: duffysevicelive@medrizon.com

Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)