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Return to shopRefund Policy
Refund Policy
At Medrizon, we stand behind the quality of our products. This Refund Policy explains our procedures for returns and refunds to ensure a transparent shopping experience at medrizon.com.
1. 30-Day Return & Refund Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund.
- Condition: To be eligible, your item must be in the same condition that you received it: new, unworn or unused, with tags, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase (order number) is required to process your request.
- Exclusions: Please note that items marked as Final Sale or Clearance are not eligible for return or refund.
2. Refund Process & Timeline
We aim to process all requests efficiently. Below is our standard timeline:
| Stage | Timeline |
|---|---|
| Return Inspection | Within 3 business days of receiving the item. |
| Refund Issuance | Processed automatically within 7 business days after approval. |
| Bank Posting Time | Typically 3–10 business days (depending on your bank/card issuer). |
Note: Refunds are issued to your original payment method only.
3. Shipping Costs & Fees
- Restocking Fees: Medrizon does not charge any restocking fees.
- Defective or Incorrect Items: If the return is due to our error (damaged, defective, or incorrect item), Medrizon will cover all return shipping costs and provide a full refund.
- Customer Remorse: If the return is due to a change of mind, sizing issues, or personal preference, the customer is responsible for the return shipping costs. Original shipping charges are non-refundable.
Contact Us
To start a return or check your refund status, please reach out to our support team:
Company Name: Medrizon
Address: 15 EDWARDS PL BARDEN RIDGE NSW 2234
Email: duffysevicelive@medrizon.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)