Refund Policy

Refund Policy – medrizon.com

At Medrizon, we stand behind the quality of our products. This Refund Policy explains our procedures for returns and refunds to ensure a transparent shopping experience at medrizon.com.

1. 7-Day Return & Refund Window

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return and refund.

• Condition: To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• Proof of Purchase: You’ll also need the receipt or proof of purchase (order number).

2. Refund Process & Timeline

Once we receive and inspect your return, we will notify you of the approval status.

• Approval Notification: Within 2 business days of receiving the item.
• Refund Issuance: If approved, your refund will be processed automatically within 7 business days.
• Refund Method: Refunds are issued to your original payment method only.
• Credit Posting: Please remember it can take 3–10 business days for your bank or credit card company to process and post the refund to your statement.

3. Shipping Costs and Fees

• Restocking Fees: We do not charge any restocking fees.
• Defective/Wrong Items: If the return is due to our error (damaged, defective, or incorrect item), Medrizon will cover all return shipping costs and provide a full refund.
• Customer Remorse: If the return is due to a change of mind, the customer is responsible for paying the return shipping costs. Original shipping charges are non-refundable.

4. Contact Information

To start a return or check your refund status, please contact us:

Company Name: Medrizon

Address: 346 Richland Dr, Apt D, Waco, TX 76710, United States

Email: support@medrizon.com

Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)